Transparency is part of our service. Please read these important points before engaging Brightgate Solutions.
What the System Reliability Plan covers. Brightgate's System Reliability Plan ($29–$49/month after a 3-month free trial) covers system and software reliability — including health checks, updates, backup checks and remote support where possible. It does not include physical security monitoring, CCTV or video surveillance, alarm response services, guest tracking, or personal surveillance of any kind. We check whether your smart-home system and devices are responding correctly — we do not monitor occupants. Ongoing support is provided under the System Reliability Plan. One-off support visits outside the plan are billed separately.
Other manufacturers' products. Brightgate works with products made by other manufacturers, including smart locks, sensors, lighting controllers, climate systems, speakers, blinds and similar. We do not manufacture, warrant, or guarantee the performance of those products. Product warranties are provided by the original manufacturer. If a device fails because of a manufacturing fault, manufacturer software update, or end-of-life, Brightgate will assist with diagnosis and setup changes where possible, but is not liable for the product failure itself.
System limitations. Smart-home controls depend on a functioning power supply, internet connection for remote access, and compatible devices. Power outages, internet disruptions, internet provider failures, device faults, and manufacturer software updates are outside Brightgate's control and may temporarily affect performance. Brightgate's support checks can alert us to system-level issues, but cannot prevent interruptions caused by external services or infrastructure.
Licensed work. Brightgate does not perform electrical wiring or licensed security work. All hardwired electrical connections must be completed by an appropriately licensed WA electrician. Smart lock installations involving modification to door hardware must be completed by a licensed locksmith or security installer. For builder-managed projects, the builder coordinates and remains responsible for its appointed trades. Where Brightgate directly engages a trade, we verify the relevant licensing and insurance before work begins.
System commissioning sign-off. Every Brightgate project includes a formal commissioning sign-off process, separate from any electrical certification provided by the electrician. At handover, we complete a digital checklist confirming agreed hardware is installed, agreed devices are responding, and agreed controls are tested. You will be asked to review and sign the checklist — confirming the system was working as demonstrated at the time of handover. Photos of the installation are taken and stored as part of your service record.
System Reliability Plan & cancellation. The optional System Reliability Plan includes a 3-month free trial for all new clients. After the trial period, billing is $29–$49/month depending on system size. You may cancel at any time with 30 days written notice. Cancellation stops support checks, updates, and support — but your hardware and in-home controls continue to run. Brightgate does not remotely disable your system upon cancellation.
Australian Consumer Law — your rights. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion. Nothing in these terms limits your rights under the Competition and Consumer Act 2010 (Cth).
Device security standards. As of 2026, mandatory minimum cybersecurity standards apply to consumer smart devices in Australia. Brightgate does not manufacture devices — we use products from reputable brands. We follow security best practices during setup, including unique passwords, sensible home-network separation, and manufacturer software updates.
Cooling-off period & quotes. All Brightgate quotes are no-obligation and provided at your request — we do not engage in door-to-door sales or unsolicited contact. Brightgate's scope, pricing and responsibilities are confirmed in writing before our work begins. Any work incorporated into a building contract remains subject to the builder's contract and trade arrangements.
